"The Amazon Whisperer"

·    Describe the revenue drivers you currently include in your business concept for this class. Revenue drivers are the different ways you make money. 

o  The main revenue driver of my application is the overall purchase of the application. Additionally, advertisement could be another factor and possibly purchases from with the application, for example, purchasing the ability to have face-to-face ability.

·    Describe what kind of product offering you believe should be next. What's the next thing your customers want?

o  The “next” thing the customers (students and universities) want would be the ability to buy and sell supplies and products for class. And possible addition to live class time, like a live stream of the class.

·    Describe how this "next" thing will enhance your existing product/service offering. Does it improve the user experience, does it increase customer switching costs, does it foster customer loyalty, etc.?

o  The “next” thing would improve the experience for the online students because they would have the ability to have access to their professors during class time.

·    Go to Amazon and try to find a product that is similar to the one you want to offer next. Describe the product. Include a picture of the product.

o  The closest product I could find on Amazon.com is the videoconference systems. The product allows for the ability to interact with people via webcam and speakers.

·    What are the customer reviews for the product? What, exactly, do customers not like about the product? What do they like about it?

o  The customer reviews are for the most part all positive. The customers enjoy the price and quality of the product. One critique is how the directions were a little difficult to follow.

·    Describe what design/usability changes you'd make to the product. 

o  I would implement this design into a computer program. Also, I would make the speakers and webcams smaller.

·    Describe why you think this product would make a good addition to your current product/service offering.

o  This product implemented into my concept would allow for live interaction between professor and student, during class.